Terms and Conditions

Placing an order on the online trading website www.ziedu-energija.lv, the section ‘Bach flowers e-store’, of Ltd ‘Ziedu enerģija’, a distance agreement between the buyer and Ltd ‘Ziedu enerģija’ comes into force. The agreement is downloadable from the section ‘Delivery Conditions’ of the online trading website www.ziedu-energija.lv .
DISTANCE AGREEMENT
Distance agreement (hereinafter referred to as Agreement) which contents is regulated by the Consumer Rights Protection Law and the regulations of the Cabinet of Ministers No 207 „Terms of the distance agreement”, passed in May 28, 2002, is concluded in the Latvian language between:
1) Limited liability company ‘Ziedu enerģija’, Registration No 40003989503, VAT payer No LV40003989503, Legal address: Riga, 61a Graudu Street, LV-1058, Office and store address: Riga, 61C Graudu Street, LV-1008 (hereinafter referred to as Ltd ‘Ziedu enerģija’) and
2) a natural or legal person (hereinafter referred to as Client) who makes a purchase on the online trading website www.ziedu-energija.lv , the section ‘Bach flowers e-store’, of Ltd ‘Ziedu enerģija’(hereinafter referred to as E-store).
Upon placing an order on the E-store the Client confirms that one has familiarised him/herself with the Agreement and agrees to its conditions.
1. GOODS AND THEIR PRICES
1.1. Ltd ‘Ziedu enerģija’ offers to purchase Bach flower remedies which are classified as food products except for ‘Five flower natural cream’ („Piecu ziedu dabiskais krēms”), as well as books, posters and other products that have a link with Bach flower therapy (hereinafter referred to as Goods).
1.2. The Client can familiarise oneself with descriptions of the Goods, their use and price list in the E-store, as well as calling Ltd ‘Ziedu enerģija’ at +371 67223364 or +371 29646644 in its office working hours: Monday-Friday from 11am to 6pm (hereinafter referred to as Ltd ‘Ziedu enerģija’ office working hours).
1.3. Images of the Goods displayed in the E-store may slightly differ from the actual appearance of the Goods.
1.5. Prices provided in the E-store are with VAT (21% or 12%) included. The price of the Goods does not include delivery costs of the Goods.
1.6. Ltd ‘Ziedu enerģija’ reserves the right to change the price list. As it regards the Client the price provided at the time placing the order is in force.

2. ORDERING
2.1. The Client places the chosen Goods in the ‘Shopping basket’ by clicking on the icon ‘Add to the basket’ (the image of the icon ‘Shopping basket’).
2.2. The Client can view the contents of the ‘Shopping basket’ and change it if necessary by clicking on the link ‘View basket’. The Client enters the necessary number of the Goods and clicks the icon ‘Make changes’ or deletes the Goods from the ‘Shopping basket’.
2.3. To place an order the Client clicks on the icon ‘Place order’.
2.4. Upon placing an order the Client has to enter information (name, surname, address, telephone number, e-mail address) which is necessary for processing the order, delivering the Goods, and for Ltd ‘Ziedu enerģija’ accountancy purposes. The information submitted by the Client is processed in line with the Personal Data Protection Law.
2.5. The Client can add information that one considers to be important in order to ensure more successful execution of the order. This information can be entered in the entry ‘Notes’.
2.6. Upon placing an order the Client marks a desirable delivery type of the Goods.
2.7. In order to continue the order placement and check the contents of the ‘Shopping basket’, as well as check the entered personal information, the Client clicks on the icon ‘Continue’.
2.8. To confirm the order the Client has to confirm that one has familiarised him/herself with the order and delivery conditions of the Goods, namely, conditions of the current Agreement, by clicking on the icon ‘Confirm order’.
2.9. Upon placing the order in the E-store the Client receives an automatically generated electronic mail confirmation letter from Ltd ‘Ziedu enerģija’ to the e-mail address given by the Client. If the Client does not receive such a confirmation letter, the Client’s order has not been registered. In this situation the Client has to place a new order or has to contact the E-store administrator at +371 67223364 or +371 29646644 in the Ltd ‘Ziedu enerģija’ office working hours.

3. PAYMENT PROCEDURE
3.1. Ltd ‘Ziedu enerģija’ offers to use an advance payment to pay for the Goods ordered in the E-store by making a transfer to the Ltd ‘Ziedu enerģija’ bank account (hereinafter referred to as Advance payment) or instantly in the PayPal system.
3.2. Upon choosing Advance payment for the order the Client, after having placed the order, receives an e-mail with information that is necessary to make a transfer. When making a transfer the Client has to provide the order number and the name of the buyer. The order is prepared and delivered after the Client’s payment has been registered in the Ltd ‘Ziedu enerģija’ account.
3.3. Upon choosing to pay via PayPal the Client, after having placed the order, is automatically connected to the PayPal system. The order is prepared after the PayPal system has confirmed that the payment has been received.

4. DELIVERY EXPENSES AND CONDITIONS

IN LATVIA
4.1. Ltd ‘Ziedu enerģija’ offers the following delivery types of the Goods:
4.1.1. using Ltd ‘DPD’ courier services (the order is delivered to the address chosen by the Client),
4.1.2. using DPD pickup Paku Bode (the order is delivered to the Paku Bode point chosen by the Client),
4.1.3. using the services of SJSC ‘Latvijas Pasts’.

4.2. Delivery expenses
4.2.1. DPD courier services: 3.95 EUR (three euros 95 cents), in the other territory of Latvia: 4.95 EUR (four euros 95 cents),
4.2.2. DPD Paku Bode: Riga – 1.85 EUR (one euro eighty-five cents), in the other territory of Latvia: 2.45 EUR (two euros foutry-five cents),
4.2.3. Latvijas Pasts: 3.65 EUR (three euros sixty-five cents).

4.3. Delivery of the Goods by a courier.
4.3.1. The Goods are handed over to the Ltd ‘DPD’ courier after the Client’s payment has been registered in the account of Ltd ‘Ziedu enerģija’ or in the PayPal system.
4.3.2. The Goods are handed over to the Ltd ‘DPD’ courier till 2 pm of every working day.
4.3.3. If the Client’s payment is registered in the account of Ltd ‘Ziedu enerģija’ after 1.30 pm, the Goods will be handed over to the Ltd courier on the next working day.
4.3.4. After handing over the order to the courier Ltd ‘Ziedu enerģija’ sends an informative electronic mail letter to the Client’s e-mail address in which there is information about the delivery date, as well as the package number.
4.3.5. Delivery time: one working day starting from the time the order has been handed over to the courier (namely, the next working day).
4.3.6. Delivery with a courier is possible in: Riga, Aizkraukle, Aluksne, Balvi, Bauska, Cesis, Daugavpils, Dobele, Gulbene, Jelgava, Jekabpils, Jurmala, Kraslava, Kuldiga, Liepaja, Limbazi, Ludza, Madona, Ogre, Preili, Rezekne, Saldus, Talsi, Tukums, Valka, Valmiera, Ventspils. Municipalities: Adazu municipality, Babites municipality, Baldones municipality, Carnikavas municipality, Garkalnes municipality, Incukalna municipality, Krimuldas municipality, Kekavas municipality, Malpils municipality, Marupes municipality, Olaines municipality, Ropazu municipality, Salaspils municipality, Saulkrastu municipality, Siguldas municipality, Stopinu municipality, Sejas municipality. Pārējā Latvijas teritorijā piegāde iespējama tikai ar VAS „Latvijas Pasts” starpniecību. In the other territory of Latvia delivery is possible using services only of SJSC ‘Latvijas pasts’.

4.4. DPD Paku Bode
4.4.1. The Goods are taken to DPD Paku Bode by the DPD courier. The goods are handed over to the Ltd ‘DPD’ courier after the Client’s payment has been registered in the account of Ltd ‘Ziedu enerģija’ or in the PayPal system.
4.4.2. The Goods are handed over to the Ltd ‘DPD’ courier till 2pm of every working day.
4.4.3. If the Client’s payment is registered in the account of Ltd ‘Ziedu enerģija’ after 1.30 pm, the Goods will be handed over to the Ltd courier on the next working day.
4.4.4. Delivery time: the next working day after the order has been handed over to the DPD courier.
4.4.5. After handing over the order to the courier Ltd ‘Ziedu enerģija’ sends an informative electronic mail letter to the Client’s e-mail address in which there is information about the delivery date.
4.4.6. When the package is delivered to the chosen PAKU BODE point, an sms will be sent to the mobile telephone number the Client will have submitted. In the sms there will be information about the package number and address of the package pickup point.
4.4.7. The order is given to the person whose name, surname is mentioned as the receiver.
4.4.8. Upon delivery the receiver has to provide an identity document – PASSPORT, DRIVING LICENCE, ID card.
4.4.9. In the document confirming the delivery the type of the document has to be marked and 5 last figures of the document number have to be put down.
4.4.10. Prior to receiving the order in PAKU BODE points it is not possible either to open the order or check its contents.
4.4.11. The time span orders are stored in PAKU BODE points is 7 calendar days. If the receiver has not taken the order in the previously mentioned time, it is returned to the sender.

4.5. Delivery of the Goods with SJSC ‘Latvijas Pasts’.
4.5.1. The Goods are handed over to SJSC ‘Latvijas Pasts’ after the Client’s payment has been registered in the account of Ltd ‘Ziedu enerģija’ or in the PayPal system.
4.5.2. The Goods are handed over to SJSC ‘Latvijas Pasts’ till 1 pm of every working day.
4.5.3. If the Client’s payment is registered in the account of Ltd ‘Ziedu enerģija’ after 12.30 pm, the Goods will be handed over to SJSC ‘Latvijas Pasts’ on the next working day.
4.5.4. Ltd ‘Ziedu enerģija’ sends an informative electronic mail letter to the Client’s e-mail address in which there is the date of handing over the Goods, as well as the parcel number (if there is such a number) and the expected date when the order might be received.
4.5.5. Delivery time: up to four working days from the time the order is handed over to SJSC ‘Latvijas Pasts’.
4.5.6. The Goods are delivered as postal parcels, small packets or parcels based on the amount of the ordered Goods.
4.5.7. Upon receiving the post package the Client has an option to choose the delivery information type: 1) traditional – in the paper form in one’s mail box; 2) e-invitation to the e-mail address or 3) e-invitation to the mobile phone number.

4.6. If the total sum of the order exceeds 40.00 EUR (fourty euros), delivery expenses are covered by Ltd ‘Ziedu enerģija’.

OUTSIDE THE TERRITORY OF LATVIA
4.2.1. Delivery to other countries is organised using SJSC ‘Latvijas pasts’ services.
4.2.2. Delivery expenses are calculated based on the sum of each order:
Sum of the purchase / Delivery expenses
0-19.99 EUR / 10 EUR
20.00-34.99 EUR / 15 EUR
35.00-49.99 EUR / 20 EUR
50.00-99.99 EUR / 25 EUR
100-199.99 EUR / 30 EUR
200-299.99 EUR / 35 EUR
More than 300 EUR / 40 EUR

5. WITHDRAWAL RIGHTS
5.1. The Client can use withdrawal rights and unilaterally withdraw from the Agreement within 14 (fourteen) calendar days filling out the Return of the Goods form observing the conditions defined in the article 6.4. of the Agreement.
5.2. Time of the use of withdrawal rights is fixed from the day when the Client has received the Goods or part of the Goods.
5.3. The Client cannot use withdrawal rights if one has purchased the Goods which are classified as food products (including Bach flower remedies, except for ‘Five flower classical cream’ and ‘Five flower natural cream’).

6. RETURN POLICY
6.1. The Client has rights to return the received Goods (except for food products) within 14 (fourteen) days after having received the Goods by sending the Goods to the Ltd ‘Ziedu enerģija’ legal address Riga, 61a Graudu Street, LV-1058 or personally taking them to the Ltd ‘Ziedu enerģija’ office – store in Riga, 61C Graudu Street in the Ltd ‘Ziedu enerģija’ office working hours.
6.2. Upon returning the Goods the Client covers all expenses pertaining to the returning of Goods.
6.3. If the Client uses withdrawal rights in the event of poor quality Goods, producer’s defect or wrong Goods delivery, all delivery expenses are covered by Ltd ‘Ziedu enerģija’.
6.4. The Client has rights to receive all payments one has transferred for the returned Goods if the Client has observed the following Return policy of the Goods:
6.4.1. the Client has filled out and added to the returned Goods the Return of the Goods form which is available on the internet website www.ziedu-energija.lv, section ‘Delivery conditions’,
6.4.2. If the Goods are not used, they do not have defects caused by the Client, they are in the original package,
6.4.3. The Client returns the Goods delivery invoice.
6.5. The Client, using the withdrawal rights defined in the Agreement, is responsible for any kind of reducing value of the Goods if the Goods are used in a way that is not compatible with the principle of good trust, including their use for other purposes not the ones that envisage finding out characteristics or use of the Goods.
6.6. Ltd ‘Ziedu enerģija’ transfers the payment for the returned Goods to the Client’s bank account not later than 30 (thirty) days starting with the day when the Client has sent or submitted a written form of the Return of the Goods, if the Client has observed the conditions defined in the article 6.4. of the Agreement.
6.7. Upon returning the Goods their delivery expenses are not covered.
6.8. If upon returning the Goods the Client has not observed the conditions defined in the article 6.4. of the Agreement, the Client’s payments are not paid back.

7. THE CLIENT’S RIGHTS AND RESPONSIBILITIES
7.1. The Client’s responsibility is to familiarise oneself with the Agreement and other conditions that pertain to the procedure of purchasing, delivering and returning the Goods and to take on responsibility for keeping to these conditions.
7.2. The Client is responsible for providing true information and for all legal consequences that might arise for any of the parties due to providing false information.
7.3. The Client’s responsibility is to make a payment for the Goods in accordance with the conditions of the Agreement.
7.4. The Client undertakes to make every effort to manage that the courier can deliver the Goods on the arranged date.
7.5. The Client’s responsibility is to immediately inform Ltd ‘Ziedu enerģija’ if the order has not been received at the arranged time.

8. LTD ‘Ziedu enerģija’ RIGHTS AND RESPONSIBILITIES
8.1. Ltd ‘Ziedu enerģija’ undertakes to offer the Client high quality Goods, as well as to manage that the Client receives precise and comprehensive information about the offered Goods.
8.2. Ltd ‘Ziedu enerģija’ undertakes to use the personal information submitted by the Client just for the purposes of placing the order and ensuring the delivery, as well as for accountancy purposes. The information the Client has submitted is not used in any other data processing, as well as is not handed over to third parties for commercial purposes.
8.3. Ltd ‘Ziedu enerģija’ reserves the right to unilaterally change the contents of the Agreement, the pricelist, the offer of the Goods at any time based on personal views according to the legislation of the Republic of Latvia. The changes come into force at the moment they are published on the internet website address www.ziedu-energija.lv of Ltd ‘Ziedu enerģija’. As it regards the Client the information and price provided at the time placing the order is in force.
8.4. Ltd ‘Ziedu enerģija’ does not take responsibility for situations when the ordered Goods have not been delivered to the Client due to submitting incorrect information.

9. THE GOODS WARRANTY TERMS
9.1. All Goods offered by Ltd ‘Ziedu enerģija’ have quality assurance provided by the producer. Ltd ‘Ziedu enerģija’ does not provide warranty to the offered Goods. Claim regarding defects found in the Goods can be presented under the arrangement of the normative acts.
9.2. In the event of a production defect the Client should immediately contact Ltd ‘Ziedu enerģija’ by sending an electronic mail letter to the address ziedu-energija@inbox.lv or calling at +371 67223364 or +371 29646644 in the Ltd ‘Ziedu enerģija’ office working hours.

10. CONFLICT SOLUTION PROCEDURE
Ltd ‘Ziedu enerģija’ invites Clients to solve all conflicts via negotiations. If it is not possible, conflicts are solved under the arrangement of the normative acts of the Republic of Latvia.

11. TERM OF VALIDITY OF THE AGREEMENT
11.1. The Agreement comes into force when the Client has placed and confirmed the order in line with the conditions of the 2nd chapter of this Agreement.

11.2. The Agreement is into force until the contracting parties have completely met all their engagements regarding one another.